Recording & Automated Assistant Notice

Last updated: August 1, 2026 · Referenced by the Terms of Service and Privacy Policy

What is spoken at the start of a call

A Holina line answers with the business's own greeting — its name and an offer to help. By default, no spoken recording or automation announcement is played.

A business can ask us to add one to its greeting, and we will enable it for that line. A business operating where all parties must consent to a recording should do so before going live; see Recording and consent below.

The assistant is automated software, not a person. Under the Acceptable Use Policy, a business may not configure it to deny that a caller is speaking with an automated assistant.

Recording and consent

A written transcript of a call is treated, under most state wiretap laws, the same way as a recording. Holina keeps both.

• Transcripts — a text record of the conversation is always kept.
• Call audio — every call is recorded in full, on both sides of the conversation, and stored encrypted at rest.
• Sealed records — each transcript, and a fingerprint (hash) of the recording, is signed with a post-quantum signature (ML-DSA-87, FIPS 204), so a stored record can be checked against its signature and any alteration to the bytes shows up.
• Transcripts, recordings, and sealed records are kept for the life of the business's account and deleted on request.
• These states require all parties to consent before a call is captured: California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, and Washington. A business operating in one of them, or expecting callers from one, should ask us to enable a spoken announcement on its greeting before its line goes live. The business is the controller of its callers' information and is responsible for meeting the requirements that apply to it.
• A caller who does not want a record of their call kept can ask for it to be deleted — from the business directly, or by emailing john@holina.io, and we will action it with them.

What the assistant can and can't do

• It answers only from information the business itself supplied and approved — its hours, menu, services, policies. It is built to decline rather than guess: if it doesn't know something, it says so and offers to take a message.
• Responses are generated by automated software. Despite testing and safeguards, they can occasionally be imperfect. Do not rely on them as professional advice. The assistant does not give medical, legal, financial, or tax advice, and nothing it says creates a binding commitment on the business's behalf beyond an order or appointment it confirms.
• It is not an emergency service. It cannot summon police, fire, or medical help. In an emergency, hang up and dial 911.
• It does not take card numbers by voice. Nobody from Holina, and no Holina assistant, will ever ask a caller to read out a payment card number.

Reaching a person

A caller can ask for a human at any point — "let me speak to someone", "is anyone there", or simply saying they'd rather not talk to an assistant. The assistant will take their details and alert the business, and where the business has configured a transfer number, connect them. Callers are never trapped in a loop to prevent them reaching a person.

Your rights as a caller

If you called a business using Holina and want to know what was recorded about you, or want it deleted, contact the business directly — they control that data and we act on their instructions. You can also email john@holina.io and we will route your request to them and help them action it. See the Privacy Policy and Data Processing Addendum for how that works.

If you don't want to receive text messages, reply STOP to any message and it takes effect immediately and permanently. See SMS Consent.

Contact

• Email: john@holina.io
• Mail: EpochCore LLC, 8315 Camberly Rd, Huntersville, NC 28078