Terms of Service
Last updated: July 18, 2026 · Applies to the Holina platform
The service
Holina is a phone receptionist service for restaurants, operated by EpochCore LLC, a North Carolina limited liability company ("Provider"). The service answers calls to the number(s) a customer designates, responds to caller questions using customer-approved business information, sends requested text-message links, captures messages and reservations, and provides the customer access to call transcripts and activity.
Plain-dealing summary
Month-to-month. Cancel with 30 days' notice. Your data stays yours. If you leave, forwarding is turned off and your phone line is exactly what it was before — no number to port, no lock-in.
Accounts and eligibility
The service is offered to businesses. By creating an account you confirm you are authorized to act for the business and that the business information you supply (hours, menu, links) is accurate. You are responsible for reviewing the assistant's behavior during the first week and requesting corrections.
Fees
- One-time setup fee: $99. Monthly subscription: from $249/month per location line, billed in advance, auto-renewing monthly.
- Either party may cancel with 30 days' written notice. No long-term contracts.
- Usage allowances and any overage rates are stated on the Order Form before you are charged; fees never increase without notice.
Your data
- You retain all rights in your customer data — your business content and your call data (transcripts, captured leads, messages).
- Provider processes caller data solely to operate the service, as a service provider/processor under applicable privacy laws, per the Privacy Policy (13-month transcript retention; deletion on request within 30 days; no sale of data).
- Provider owns the service software, models, prompts, and system IP.
- Every greeting includes a recording/quality disclosure; customers may not ask for it to be removed. If a customer enables full-audio recording, the customer is responsible for any additional notice its jurisdiction requires.
Service levels
- If the service cannot answer, the line automatically forwards to the customer's designated fallback number — the failure mode is your old phone line, never a dead line.
- Availability targets and service credits are defined in the Master Service Agreement and Support & SLA policy; credits are the exclusive remedy for availability failures.
- Exclusions: carrier outages, customer-caused misconfiguration, force majeure, and failures of the customer's own phone systems.
Acceptable use
The service may not be used for emergency services, dispensing medical or legal advice, telemarketing or robocalling, or any unlawful purpose. The service is an information/reception assistant; it does not process card payments by voice at this time.
Disclaimers
The assistant generates its responses with automated software. Despite safeguards and testing, responses may occasionally be imperfect; Provider's obligation is prompt correction of reported issues. THE SERVICE IS OTHERWISE PROVIDED "AS IS," AND PROVIDER DISCLAIMS ALL IMPLIED WARRANTIES.
Liability
NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUE. EACH PARTY'S TOTAL LIABILITY IS CAPPED AT THE FEES PAID IN THE THREE (3) MONTHS PRECEDING THE CLAIM, except for payment obligations, gross negligence or willful misconduct, or breach of the Acceptable Use section.
General
Governing law: North Carolina. Notices by email with confirmation. Neither party may assign these terms without consent, except in a sale of the business. The full agreement for signed customers is the Master Service Agreement plus its Order Form and referenced policies (Privacy Policy, Data Retention Policy, Support & SLA).
Contact
- Email: john@epochcoreqcs.com
- Mail: EpochCore LLC, 815 Cornwallis Drive, Burlington, NC 27215