Holina

SMS Consent — Booking a Call

Last updated: July 29, 2026

This page describes how text-message consent works when you call Holina to book a call. Holina is a phone receptionist and appointment-booking service operated by EpochCore LLC. If you book an appointment over the phone and agree to be texted, this is what you are agreeing to.

Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.

Consent is obtained verbally, from the caller, during the live phone call — before any message is sent. A booking cannot send you a text unless a record of your consent already exists; this is enforced in our software at the moment the appointment is confirmed, not by policy alone.

How opt-in works

  1. You call Holina and ask to book a call.
  2. During that call, the assistant offers to text you the confirmation and reminders.
  3. The assistant confirms out loud that you want them sent to the number you are calling from, and you agree verbally. The disclosure you hear is:
    By providing your number you agree to receive texts from Holina. Message & data rates may apply; message frequency varies. Reply STOP to opt out, HELP for help.
  4. Only then is the appointment created and the confirmation sent.

What we send

Up to three messages per appointment you book — a confirmation, a reminder 24 hours before, and a reminder 1 hour before — plus a notice if the appointment is moved. Every message relates to the specific appointment you scheduled on that call. There is no other messaging.

Confirmation, sent immediately after you book:
You're booked with Holina for Tue, Aug 4 at 2:00 PM. Join: https://meet.google.com/abc-defg-hij. Reply STOP to opt out, HELP for help.
Reminder, sent 24 hours and 1 hour before:
Reminder: your Holina setup call is Tue 2:00 PM (Aug 4). Join: https://meet.google.com/abc-defg-hij. Reply STOP to opt out, HELP for help.
Sent only if the appointment is rescheduled:
Your Holina booking moved to Wed, Aug 5 at 3:00 PM. Reply STOP to opt out, HELP for help.

Texting is never required

Consent to receive texts is not a condition of using the phone service. If you would rather not be texted, say so on the call — you will still be booked and still receive the same assistance by phone. You can also ask for the confirmation by email instead.

What this means

Opt out and get help

You can stop messages at any time. Reply STOP to opt out. Reply HELP for help. STOP takes effect immediately and is honored by the carrier as well as by us. Replying STOP does not cancel your appointment — call us if you need to change or cancel it.

Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.

More information

Full details are in our Terms of Service and Privacy Policy, which describe what data we process, how long we keep it, and how to request deletion. Holina is the phone receptionist service operated by EpochCore LLC.

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