Holina Support

Help for your phone receptionist. Email john@holina.io, or submit a ticket below. Mon–Fri 9 AM–6 PM EST — urgent phone-line issues are watched around the clock.

Owner Dashboard

See every call and text your receptionist handled.

Open dashboard →

Email us

Anything at all — a person reads every message.

john@holina.io →

Reliability

Live status of the systems answering your phone.

View status →

Getting started

New restaurant? Set up your receptionist here.

Start setup →

Submit a ticket

Restaurant / business name

Your phone number

Topic

How urgent?

Subject Details

You'll get a ticket number right here on this page — save it to check status below.

My tickets

Enter the email you used and we'll list your tickets and their status.

Response times

Urgency	Examples	First response
Phones down — urgent	Calls ring with no answer, callers hear silence or errors	1 hour, any day
Wrong answers going out	Wrong prices, hours, or menu items told to callers	4 business hours
General question	Menu & hours updates, billing, how-to questions	1 business day

Before you contact us

Check your owner dashboard — every call and text is logged there, which usually answers "what did it say?"
Need a menu or hours change? Use the ticket form above with the topic Update my menu or hours — changes go live the same business day.
Check the reliability page for any known issue we're already on.
If you can, include the caller's number and roughly when the call happened — it lets us pull the exact call.

Contact

Holina — a service of EpochCore LLC
Email: john@holina.io
Web: holina.io · Status: holina.io/trust