SMS Privacy Policy — Mike's Vegan Grill

Last updated: July 30, 2026 · Charlotte, NC

This policy covers the text messages sent to people who call Mike's Vegan Grill in Charlotte, NC at +1 (350) 503-8748.

Mike's Vegan Grill's phone line is answered by Holina, a phone receptionist service operated by EpochCore, LLC. When a caller asks to be texted something during a call, Holina sends that message on the business's behalf. That is why this policy is published here.

Scope of this policy

This policy covers the text messaging (SMS) program described below. Handling of the phone call itself is governed by the Holina platform privacy policy and is not described here.

How consent is obtained

Consent is verbal, and it is given by the caller during a live phone call that the caller placed to +1 (350) 503-8748. In the course of that call the caller either asks to be texted something, or places a pickup order and is asked for a name so the order confirmation can be sent.

• Messages are sent only to the phone number that placed the call, taken from caller ID.
• There is no web form, no text-in keyword, no purchased or rented list, and no recurring subscription. Nobody is added to a list.
• Callers are told, in the words below, that texts may follow:

The phone line answers in English and Spanish. Text messages are sent in the language the caller used.

What is sent

These are customer care and transactional messages only. They are not marketing messages.

• An itemized order confirmation, when the caller places a pickup order. It is a confirmation, not a charge — payment happens at pickup.
• An order update, when the order is ready.
• A link the caller asked for during the call — for example the menu, an ordering link, directions, reservations, or the website.
• A reply to a missed call, so the caller can continue by text.

Sample messages

These are the actual messages sent, with variable parts shown in brackets:

Message frequency

Messages are sent only in response to a call the customer placed. There is no recurring or scheduled messaging program and no subscription. Typically this means one to a few messages per order or request. Message frequency varies by user interaction.

Message and data rates

Message and data rates may apply. These are charges from the customer's mobile carrier, not from Mike's Vegan Grill or EpochCore, LLC. Check your mobile plan for details.

Opting out

You can stop messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive. You will get one confirmation message and then no further texts.

For help, reply HELP or INFO to any message, or use the contact details below. Full details are on the Holina Terms of Service page.

Information collected

• Your mobile phone number, taken from the caller ID of the call you placed.
• What you asked for — the order, link, or information you requested during the call, so the correct message can be sent.
• A record of your consent — a note that you asked to be texted during the call, with the date and time.
• Delivery and opt-out status — whether the message was delivered, and whether you have replied with an opt-out keyword.

How that information is used

Only to:

• Send the message you asked for during your call.
• Respond to HELP requests.
• Honor STOP and other opt-out requests, and keep an opt-out on file so you are not texted again.
• Keep records needed for compliance with messaging regulations and carrier requirements.

Your phone number is not used to send marketing or promotional messages, and it is not added to any marketing list.

Sharing of information

Mobile phone numbers and SMS consent are not shared, sold, or rented to third parties or affiliates for their marketing or promotional purposes. No exceptions.

The only sharing that occurs is operational and limited to what is necessary to deliver your message:

• Messaging providers and carriers. Your number is passed to the messaging service provider and the mobile carriers that transmit the message to your handset. They act as service providers and may not use your number for their own marketing.
• Mike's Vegan Grill. As the business you called, Mike's Vegan Grill may see that you called and what you requested.
• Legal requirements. Information may be disclosed if required by law, legal process, or to enforce these terms.

Service providers used to operate this messaging program: Twilio (message delivery), Cloudflare (hosting and data storage), and Stripe (payments, where applicable).

Data retention

Records of your request, your consent, the message sent, and any opt-out are kept only as long as needed to operate the service and to meet legal, regulatory, and carrier recordkeeping requirements. Opt-out records are kept indefinitely — this is deliberate, so that a number that has opted out is never texted again.

Your choices and requests

You may ask what information is held about your number, ask for it to be deleted, or ask to be added to the opt-out list, using the contact details below. Note that an opt-out record must be retained in order to honor your opt-out.

Children

This service is intended for general customers of the business and is not directed to children under 13. Information is not knowingly collected from them.

Changes to this policy

This policy may be updated from time to time. The current version will always be posted at https://holina.io/legal/privacy/mikes-vegan-grill, with the "Last updated" date above revised accordingly.

Contact

Questions about this policy or about messages you received:

• Email: john@holina.io
• Mailing address: 8315 Camberly Rd, Huntersville, NC 28078

EpochCore, LLC operates the Holina phone receptionist service on behalf of Mike's Vegan Grill.